:root{--sans:system-ui, "Segoe UI", Roboto, sans-serif;--bg-app:#f0f2f5;--bg-panel:#fff;--border:#e5e7eb;--text:#1f2937;--text-muted:#6b7785;--accent:#1f93ff;--incoming-bg:#fff;--outgoing-bg:#d9fdd3;--private-bg:#fff3cd;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light dark}@media (prefers-color-scheme:dark){:root{--lightningcss-light: ;--lightningcss-dark:initial}}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{font-family:var(--sans);color:var(--text);background:var(--bg-app)}button{font-family:inherit}.inbox-page{width:100%;height:100vh;display:flex}.inbox-sidebar{background:var(--bg-panel);border-right:1px solid var(--border);flex-direction:column;width:340px;min-width:280px;display:flex}.inbox-sidebar-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:14px 16px;display:flex}.inbox-agent-name{font-size:14px;font-weight:600}.inbox-agent-email{color:var(--text-muted);font-size:12px}.logout-btn{border:1px solid var(--border);cursor:pointer;color:var(--text-muted);background:0 0;border-radius:6px;padding:6px 10px;font-size:12px}.logout-btn:hover{background:#f3f4f6}.inbox-main{background:#e5ded6;flex-direction:column;flex:1;display:flex}.inbox-placeholder{color:var(--text-muted);flex:1;justify-content:center;align-items:center;font-size:15px;display:flex}.status-tabs{border-bottom:1px solid var(--border);gap:4px;padding:8px 12px;display:flex}.status-tab{color:var(--text-muted);cursor:pointer;background:0 0;border:none;border-radius:6px;flex:1;padding:8px 4px;font-size:12.5px}.status-tab.active{background:var(--accent);color:#fff;font-weight:600}.conversation-list{flex:1;overflow-y:auto}.conversation-list-empty{color:var(--text-muted);text-align:center;padding:24px 16px;font-size:13.5px}.conversation-item{cursor:pointer;text-align:left;background:0 0;border:none;border-bottom:1px solid #f2f3f5;gap:10px;width:100%;padding:10px 14px;display:flex}.conversation-item:hover,.conversation-item.active{background:#f0f7ff}.conversation-item-body{flex-direction:column;flex:1;gap:4px;min-width:0;display:flex}.conversation-item-top{justify-content:space-between;align-items:baseline;display:flex}.conversation-item-name{color:var(--text);white-space:nowrap;text-overflow:ellipsis;font-size:14px;font-weight:600;overflow:hidden}.conversation-item-time{color:var(--text-muted);flex-shrink:0;margin-left:6px;font-size:11px}.conversation-item-bottom{justify-content:space-between;align-items:center;display:flex}.conversation-item-preview{color:var(--text-muted);white-space:nowrap;text-overflow:ellipsis;font-size:12.5px;overflow:hidden}.conversation-item-badge{background:var(--accent);color:#fff;border-radius:999px;flex-shrink:0;margin-left:6px;padding:1px 7px;font-size:11px}.avatar{object-fit:cover;border-radius:50%;flex-shrink:0}.avatar-fallback{color:#3730a3;background:#c7d2fe;justify-content:center;align-items:center;font-size:14px;font-weight:600;display:flex}.chat-window{flex-direction:column;flex:1;min-height:0;display:flex}.chat-header{background:var(--bg-panel);border-bottom:1px solid var(--border);align-items:center;gap:10px;padding:12px 18px;display:flex}.chat-header-info{flex-direction:column;display:flex}.chat-header-name{font-size:14.5px;font-weight:600}.chat-header-meta{color:var(--text-muted);font-size:12px}.chat-header-actions{margin-left:auto}.status-menu{position:relative}.status-menu-trigger{border:1px solid var(--border);color:var(--text);cursor:pointer;background:#fff;border-radius:999px;align-items:center;gap:4px;padding:6px 14px;font-size:13px;font-weight:600;display:inline-flex}.status-menu-trigger:disabled{opacity:.6;cursor:not-allowed}.status-menu-open,.status-menu-pending,.status-menu-resolved,.status-menu-snoozed{border-color:var(--border)}.status-menu-dropdown{background:var(--bg-panel);border:1px solid var(--border);z-index:10;border-radius:10px;flex-direction:column;gap:2px;min-width:160px;padding:6px;display:flex;position:absolute;top:calc(100% + 6px);right:0;box-shadow:0 6px 20px #0000001f}.status-menu-option{color:var(--text);text-align:left;cursor:pointer;background:0 0;border:none;border-radius:6px;align-items:center;gap:8px;padding:8px 10px;font-size:13px;display:flex}.status-menu-option:hover{background:#f0f7ff}.status-menu-option.active{background:#e6f2ff;font-weight:600}.chat-messages{flex-direction:column;flex:1;gap:6px;padding:18px 24px;display:flex;overflow-y:auto}.chat-messages-loading,.chat-messages-error{text-align:center;color:var(--text-muted);margin:12px 0;font-size:13px}.message-activity{color:var(--text-muted);background:#0000000f;border-radius:8px;align-self:center;margin:6px 0;padding:4px 10px;font-size:11.5px}.message-row{width:100%;display:flex}.message-row-left{justify-content:flex-start}.message-row-right{justify-content:flex-end}.message-bubble{border-radius:10px;max-width:62%;padding:8px 10px;font-size:14px;line-height:1.4;position:relative;box-shadow:0 1px 1px #00000014}.message-incoming{background:var(--incoming-bg);border-top-left-radius:2px}.message-outgoing{background:var(--outgoing-bg);border-top-right-radius:2px}.message-private{background:var(--private-bg)!important}.message-private-label{color:#8a6d00;text-transform:uppercase;margin-bottom:2px;font-size:11px;font-weight:700}.message-content{white-space:pre-wrap;word-break:break-word}.message-time{color:var(--text-muted);text-align:right;margin-top:3px;font-size:10.5px}.message-image{border-radius:8px;max-width:260px;margin-top:4px;display:block}.message-audio,.message-video{max-width:260px;margin-top:4px;display:block}.message-file-link{color:var(--accent);white-space:nowrap;text-overflow:ellipsis;vertical-align:bottom;max-width:240px;margin-top:4px;font-size:13px;display:inline-block;overflow:hidden}.message-composer{background:var(--bg-panel);border-top:1px solid var(--border);padding:8px 14px 12px}.message-composer-private{background:#fffbea}.composer-toolbar{margin-bottom:6px}.toggle-private{border:1px solid var(--border);cursor:pointer;color:var(--text-muted);background:#fff;border-radius:999px;padding:4px 12px;font-size:12px}.toggle-private.active{color:#78530a;background:#fde68a;border-color:#f5c542;font-weight:600}.composer-attachments{flex-wrap:wrap;gap:8px;margin-bottom:8px;display:flex}.composer-attachment-item{border:1px solid var(--border);background:#fff;border-radius:8px;align-items:center;gap:6px;max-width:180px;padding:4px 6px;display:flex}.composer-attachment-thumb{object-fit:cover;border-radius:4px;width:32px;height:32px}.composer-attachment-icon{background:#f3f4f6;border-radius:4px;justify-content:center;align-items:center;width:32px;height:32px;font-size:16px;display:flex}.composer-attachment-name{color:var(--text-muted);white-space:nowrap;text-overflow:ellipsis;max-width:90px;font-size:12px;overflow:hidden}.composer-attachment-remove{cursor:pointer;color:var(--text-muted);background:0 0;border:none;border-radius:4px;padding:2px 4px;font-size:12px;line-height:1}.composer-attachment-remove:hover{color:#b91c1c;background:#f3f4f6}.composer-input-row{align-items:flex-end;gap:6px;display:flex}.composer-icon-btn{cursor:pointer;background:0 0;border:none;border-radius:6px;padding:6px;font-size:20px;line-height:1}.composer-icon-btn:hover{background:#f3f4f6}.emoji-picker{position:relative}.emoji-picker-dropdown{z-index:10;width:320px;max-width:calc(100vw - 24px);height:400px;position:absolute;bottom:calc(100% + 8px);right:0}.emoji-picker-loading{background:var(--bg-panel);border:1px solid var(--border);width:100%;height:100%;color:var(--text-muted);border-radius:10px;justify-content:center;align-items:center;font-size:13px;display:flex;box-shadow:0 6px 20px #0000001f}.emoji-picker-empty{text-align:center;color:var(--text-muted);grid-column:1/-1;padding:20px 0;font-size:13px}.composer-input-row textarea{resize:none;border:1px solid var(--border);border-radius:18px;flex:1;max-height:120px;padding:10px 14px;font-family:inherit;font-size:14px}.composer-input-row textarea:focus{border-color:var(--accent);outline:none}.composer-send-btn{background:var(--accent);color:#fff;cursor:pointer;border:none;border-radius:18px;padding:10px 18px;font-size:14px;font-weight:600}.composer-send-btn:disabled{cursor:not-allowed;background:#a9d2f8}.voice-recorder{background:#fef2f2;align-items:center;gap:10px;padding:12px 16px;display:flex}.voice-recorder-dot{background:#ef4444;border-radius:50%;width:10px;height:10px;animation:1.2s infinite pulse}@keyframes pulse{0%,to{opacity:1}50%{opacity:.3}}.voice-recorder-time{font-variant-numeric:tabular-nums;font-weight:600}.voice-recorder-label{color:var(--text-muted);flex:1;font-size:13px}.voice-recorder-cancel,.voice-recorder-send{cursor:pointer;border:none;border-radius:16px;padding:8px 14px;font-size:13px}.voice-recorder-cancel{color:#374151;background:#e5e7eb}.voice-recorder-send{background:var(--accent);color:#fff;font-weight:600}.voice-recorder-error{color:#b3261e;font-size:13px}.voice-recorder-preview{background:#fff}.voice-recorder-audio{flex:1;height:36px}.config-page{background:#f0f2f5;justify-content:center;align-items:center;min-height:100vh;padding:16px;display:flex}.config-card{background:#fff;border-radius:12px;flex-direction:column;gap:14px;width:100%;max-width:380px;padding:32px;display:flex;box-shadow:0 4px 24px #00000014}.config-card h1{color:#1f2d3d;margin:0;font-size:22px}.config-subtitle{color:#6b7785;margin:0 0 8px;font-size:14px}.config-card label{color:#374151;flex-direction:column;gap:6px;font-size:13px;font-weight:500;display:flex}.config-card input,.config-card select{border:1px solid #d5dbe3;border-radius:8px;padding:10px 12px;font-family:inherit;font-size:14px}.config-card input:focus,.config-card select:focus{border-color:#1f93ff;outline:none}.config-card button{color:#fff;cursor:pointer;background:#1f93ff;border:none;border-radius:8px;margin-top:8px;padding:11px;font-size:15px;font-weight:600}.config-card button:disabled{cursor:not-allowed;background:#9cc9f7}.config-error{color:#b3261e;background:#fdecea;border-radius:8px;padding:10px 12px;font-size:13px}.config-notice{color:#8a5300;background:#fff4e5;border-radius:8px;padding:10px 12px;font-size:13px}
